Customer area guide
Account, coverage and downloads
Buy a published extension, assign its coverage, download its ZIP and manage billing and support in your Novelience account.
Account and checkout
On a product page, choose the billing period and number of coverage units. The quote shows tax and the total before payment; the product page and review identify the covered site or production instance.
Create an account or sign in, verify your address and complete the billing details. Follow the two-step sign-in check shown by your account.
Confirm the order and complete payment on Mollie. Product access follows confirmed payment, not merely a return to the website.
Each workspace has its own products, sites, invoices and permissions. Use the workspace selector when your account belongs to more than one workspace.
Coverage, ZIPs and updates
- Open My products and licences to view your active coverage units. Assign a unit to the appropriate production site or instance; grouping targets in a portfolio does not increase the number of units purchased. Assignment changes are recorded.
- Download each published ZIP through its active entitlement and compare its SHA-256 with the product page. Withdrawal is one ZIP containing its Policy and Lock components.
- Back up WordPress before an update. Upload the new ZIP and replace the installed plugin in place without uninstalling it; follow the product guide for migration checks.
- Direct Novelience plugin updates are manual. An installed GPL-covered version continues to work when the subscription ends, while access to new direct ZIPs and written support follows the active coverage period.
Billing and cancellation
- Find subscription periods, invoices and credit notes under Subscriptions and invoices. The quote and order review show the applicable tax and payable total.
- Monthly and annual plans renew until cancelled. Request cancellation from the subscription in your customer area; access continues until the end of the paid period under the displayed terms.
- If a renewal fails, the customer area shows its state and the available payment action. The current grace period is seven days before unpaid coverage is suspended.
Team access and support
- Use workspace permissions to invite colleagues or delegate the work to a partner. Give each person their own account and only the permissions needed.
- Request written support in English or French by ticket from your customer area for active covered sites or instances. Product pages and guides list the prerequisites and limits of each extension.
Support
Need help with installation or setup?
Written support is available in English and French.